Refund Policy
UDYA DBANU SAHASRABHA FOUNDATION believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within same day of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
UDYA DBANU SAHASRABHA FOUNDATION does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within same day of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any Refunds approved by the UDYA DBANU SAHASRABHA FOUNDATION, it’ll take 6-8 days for the refund to be processed to the end customer.
Disclaimer: The above content is created at UDYA DBANU SAHASRABHA FOUNDATION’s sole discretion. Razorpay shall not be liable for any content provided here and shall not be responsible for any claims and liability that may arise due to merchant’s non-adherence to it.
1. Donations and Contributions
a. General Policy:
All donations and contributions made to UDYA DBANU SAHASRABHA FOUNDATION (“the Foundation,” “we,” “us”) are considered final and non-refundable.
b. Exceptional Circumstances:
Refunds may be considered in exceptional circumstances, such as processing errors or unauthorized transactions. In such cases, please contact us promptly at contact@udsfoundation.org for assistance.
2. Event Registration Fees
a. Cancellation Policy:
For events organized by the Foundation that require registration fees, cancellation policies will be explicitly stated during the registration process.
b. Refund Eligibility:
Refund eligibility and procedures will be communicated in event-specific terms and conditions.
3. Merchandise Purchases
a. Return and Exchange Policy:
We do not offer returns or exchanges for merchandise purchases unless the items received are damaged or defective.
b. Damaged or Defective Items:
If you receive damaged or defective merchandise, please contact us at contact@udsfoundation.org within [number of days] days of receiving the order. We will work to resolve the issue promptly.
4. Contact Information
If you have any questions or concerns about our Refund Policy, please contact us at contact@udsfoundation.org.